The access to the customer and tech support that a hosting company provides will tell you a lot for the services they provide as well. If you can use only e-mail messages or tickets, you have almost certainly discovered some reseller not the actual website hosting supplier. When this is the case, you'll have to wait for a couple of days so as to get a problem resolved since your reseller may not be checking their communication regularly or they may need to get hold of the true hosting company for extra assistance. When the provider can provide various options for communication with fast response time that are available at any moment, they are most likely the top provider, not a reseller. So you'll benefit from prompt assistance and top-notch support since they will have instant access to the servers where your account is. Regardless of the issue - technical or sales, it's generally better to be able to get in touch with your web hosting company directly using your favourite method of communication.

24/7 Customer Support in Hosting

We acknowledge the importance of receiving assistance without delay, that's why our hosting services include 24/7 support as well as various ways of contact. If you do not have an account yet, you can give us a call or come on our live chat and talk to a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up ordering a service which you cannot use effectively. In case you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it needs more analysis. In contrast to the majority of suppliers that you can find today, we respond to all tickets within one hour, so you will not have to wait for a whole day. Our support services are available twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You're able to try out our support services even before you get a semi-dedicated server account from our company since we have phone and live chat support for pre-sales, billing and general queries. Our agents can assist you to find the right plan or give you information about our servers, in order to verify whether the system requirements for your sites are met. When you're a current client, you'll also be able to get in touch with us via electronic mail or through our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We guarantee that if you employ any of these two ways of contact, you'll receive a reply within a maximum of an hour and that’s 24/7, including weekends and public holidays. In case you've used the hosting services of other service providers, even big ones, you can compare the response time because it ordinarily takes a whole day for them to address a support ticket.

24/7 Customer Support in VPS Servers

In case you buy a VPS server through our company, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find a couple of local telephone numbers in the United States, Great Britain and Australia along with a live chat service. If you are a current customer and you're looking for assistance with some technical issue that requires longer time to analyze or resolve, you're able to open a ticket from your billing account or you'll be able to send an email and we'll handle the issue and send you a reply within the hour. The response time is guaranteed 24/7, which includes holidays and weekends, still for many problems it takes a maximum of 30 minutes to receive assistance. The support service covers your VPS and all pre-installed software it comes with, so if you'd like to have help with third-party software, you can check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we offer come with 24/7 support through numerous methods of communication and with a one-hour max answer time guarantee. When you want to find out more about the packages or you have any kind of general or billing questions, you will be able to call one of the local numbers we have around the globe or you can use our live chat service and speak with a live agent. For strictly tech issues that need some help from a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail message, because these channels are more appropriate to track a certain problem. The reply time for them rarely surpasses 30 minutes, so you can forget about waiting for an entire day to get help. Our support service is available for all the server-related matters, including the pre-installed software. In case you need support for third-party apps, you may consider obtaining the Managed Services upgrade that we provide with all plans.