Although this is not the most importantaspect for you to identify a reliable hosting supplier from a bad one or a reseller from a real supplier, being able to call and communicate with a live person is a sign that you are not using the services of a one-person service provider and that you can get in touch with someone whenever you need support. The phone support for hosting services may range from general to dedicated, so the issues which can be resolved with a phone call differ depending on the specific supplier. Generally, these issues are more basic and feature billing or first level tech issues since more difficult problems usually need a support ticket where both you and the administrators can follow the proceedings with a specific situation. However, the option to call your supplier will save you lots of time and efforts for the multitude of small issues which may eventually appear at the time you manage your hosting account.

Phone Support in Hosting

As we have live telephone support 14 hrs daily, you will be able to get in touch with us and consult with our customer support agents to get more information about any of the hosting that we offer and make sure that our servers meet the system requirements for your web sites before purchasing anything. For your benefit, we now have phone numbers on 3 different continents so you'll be able to call the one closer to you - in the USA, the UK or Australia. If you are already an existing customer, you can call about general and billing issues, or even about some tech ones. If the issue is strictly technical or it can take more time to analyze, you'll have to employ our ticketing system, which will allow both you and our technical support team to keep track of the information provided by both sides.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hours per day as part of the support services for each semi-dedicated server plan that we provide. Considering that some issues are more complex and time-consuming, you will have to open a ticket in case you experience such an issue, but for any billing, general or minor tech issues you can always phone us and we'll help you quickly so as to save you the time you'll have to spend on creating a support ticket. Even if you do not have an account yet, you're able to find out whether you can host your internet sites on our cutting-edge cloud platform or you'll be able to receive any other general info on our semi-dedicated solutions. We now have local phone numbers in the United States of America, the UK and Australia along with an international number, therefore you're able to call the one that is nearer to your location.