If you are a website owner, a problem may always emerge and it doesn’t automatically have to be connected to the web hosting service. For instance, something can go wrong when you bring a script up to date or some important content might be modified or erased by chance. Whatever the essence of the problem is, you’ll have to contact the customer service staff and request them to restore a backup or to assist you in fixing the problem that you’re facing. How promptly they’ll do this will predetermine the time that your sites will be down. For particular sites such as community portals or web stores, a regular downtime interval too often means losing clients and cash. With this in mind, it is exceptionally important that you use the services of a web hosting company that offers not only a good support service, but also a quick one.

One-Hour Response Guarantee in Hosting

With a hosting from us, you can just forget about waiting for hours, or even a whole day, to receive a response to an e-mail or a helpdesk ticket. Regardless of when you touch base with us, we’ll reply to you within 60 minutes max with any technical or sales inquiries you might have. In reality, our real reaction time rarely surpasses twenty-thirty minutes. As we’re on duty 24 hours a day, you’ll always receive assistance in a well-timed manner and we realize how critical that is in the Internet age. Soon after you contact us, we’ll answer your questions. If you encounter any technical predicament, we will solve it for you, or we will supply you with all the needed information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take advantage of our prompt support service. You will get an answer to any trouble ticket submitted from the hosting Control Panel or email sent to our technical and customer support staff in no more than sixty minutes. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. It often takes considerably less time to investigate and resolve a problem. We will give you more information in case the solution entails something that needs to be done on your end. In case you contact us during weekends or official holidays, the response time will be precisely the same and considering the fact that our support team will be at your disposal 24/7/365, you’ll receive swift assistance for virtually any general, technical or billing issue irrespective of the hour at which you contact us.