A live chat is one of the ways of communication supplied by some web hosting providers as part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or technical assistance. This method of contact is faster than a support ticket and it makes it much more unlikely to misunderstand or misspell a word as compared to a call with a representative. In addition, when the problem that you have needs some time to be reviewed and resolved, you can do something else in the meantime instead of just waiting, like you'd have to do if you call. You can also use a live chat assistance service free of cost as long as you have Internet accessibility even when your web hosting supplier is located in a different country and they don't have a local phone number that you can call.

Live Chat Support in Hosting

As we consider the fact that various situations are usually resolved if you speak to a live person, we offer a live chat service for all our prospective and active customers. Our chat is accessible every day and our customer support representatives will help you with a variety of questions and issues. In case you aren't our client yet, you can find out more about our hosting plans and the web hosting environment in general so that you can be certain that your sites will work efficiently on our servers. In case you already have an account and you've got some questions or you encounter any problems with any of our solutions, you can join us on our live chat and we can provide the necessary info or help you troubleshoot the issue. You will need to open a support ticket for specific troubles that require more time or the expertise of a system administrator, still for the majority of basic issues you can receive help right away.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is designed for all our prospective and present customers. If you are searching for a new hosting account, you'll be able to chat in real time to one of our agents and receive more information about our Linux semi-dedicated servers in order to choose the right plan for your websites. In case you already own an account with us, we will be able to support you in a very timely manner with general, billing and 1st level techmatters. Though sometimes you may have to open a ticket since there're troubles that cannot be resolved on the live chat, we will assist you with numerous common tasks, such as installing an e-mail account in an e-mail client or forwarding one domain to another one. In this way, you'll enjoy quick support and you'll save many hours.