There are a number of ways to get in touch with the web hosting company whose services you are using, but the one that you’ll always find no matter which company you choose is a ticketing system. It’s the least complicated means of communication for a variety of reasons. In the event that no support staff member is available at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will invariably hit home. In addition, you can copy and paste extensive bits of information without having to worry about typing errors, and in case a specific issue needs more time to be fixed or a number of replies need to be exchanged, all the information will be in the exact same place, so either party can always see the steps taken by the other one. The downside of using tickets to touch base with your web hosting provider is that they’re typically separate from the web hosting platform, which implies that if you need to supply information or to adhere to guidelines, you’ll need to use no less than two different interfaces and this number could grow in case you want to manage a handful of domains. On top of that, a lot of web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Hosting

With a hosting from our company, you will never have to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket while you are browsing your website files or editing various settings. The ticketing system is being monitored 24-7-365 by our help desk team members and the ticket response time is maximum 1 hour, but it seldom takes more than twenty minutes to get support. In contrast to other companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you like and request info with regard to any billing or technical problem. Plus, you can see a collection of help articles, which will help you fix the most commonly encountered obstacles yourself.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with our company and you want to touch base with our support staff members, you’ll be able to open a support ticket directly from your Hepsia hosting Control Panel instead of using an entirely different help desk support platform like you will need to do with the vast majority of hosting companies out there. Our integrated ticketing system will enable you to post a new ticket effortlessly and to browse through older tickets using a clever search box. Besides, you will be able to browse the relevant knowledge base articles that our system will present to you based on the problem category that you pick for your new ticket. You can perform all the above-mentioned operations without leaving your Control Panel at any time, which means that in case you experience any challenge or have an enquiry, you can touch base with our technicians and solve the issue in question in less than an hour via one support platform.