Customer Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your support requests will be dealt with within maximum 60 min after the support ticket or email is received. If your case calls for additional assistance from a server administrator, we will direct the support ticket or the email to the person in charge, without delay and will leave a comment to inform you that more time will be required for arriving at the optimal solution. And if you order the Managed Services package, all of the tasks included there will be carried out whenever you prefer.
A Top–Notch Client Support Service
We will be available to you 24–7 to answer any inquiries that you may have pertaining to our Web Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need assistance tackling server admin tasks, you can take a look at our Managed Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting services
A User–Friendly Help Area
Every dedicated server comes with our free Web Control Panel, which features an exhaustive knowledge base and a collection of instructional video tutorials. Whenever you need assistance with the Web Control Panel, just click on the Help or Videos buttons located in the top right corner.